If you want to delete tickets with certain content, then open the ticket application. There:

• use the search to find the tickets you intend to delete
• select all the tickets in the list
• delete these tickets (via the delete toolbar button, for example).

These tickets will now have the status "deleted" and in this dialog can also be entirely deleted off the server.

Note that you may first need to delete tickets this user had, before you can remove the user accounts which are no longer needed. This may be the case, if for example an area of work was moved out of the company, you no longer want to see these users in the i-net HelpDesk user overview, but deleting might not be possible because this user still has access to tickets (whether closed or not).

Important: So that the records can be deleted, the name of the import definition must exist.

Can delete deactivated 'Location' entries.

The location of users and assets still being mapped to this locations will be changed back to the default value.

Articles from Knowledgebase, being published in a deactivated location, will be reset to 'Work in progress'.

'Location/customer' entries can only be deleted, if no user/asset/article belong to them anymore.

i-net HelpDesk stores attachments for tickets and assets in its database. The files themselves are held in the file system, in the app data folder, however they are encoded. Managing them is done by keeping ticket or asset references to the attachments. If a ticket or asset is deleted, then its attachments are also deleted, if no other ticket or asset holds a reference to the attachment.

However, a backup of the i-net HelpDesk database can lead to the files having newer attachments which are not referenced by the older i-net HelpDesk database. These "orphan" attachments can be deleted here.

i-net HelpDesk stores attachments for tickets and assets in its database. The files themselves are held in the file system, in the app data folder, however they are encoded. If the files in the file system are somehow directly deleted, the database entries for these attachments still exist. The i-net HelpDesk will continue to display an attachment paper clip, but when attempting to open the attachment, you will see the message that the attachments have been deleted on the server. The references of tickets and assets to attachments which no longer exist in the file system can be cleared here.

Assets can be deleted in the inventory, but this only archives them. This allows assets that are needed again later to be restored. In maintenance, however, it is possible to completely remove these archived assets from the inventory and from the database.

You can use the preview function to check in advance which assets will be removed.

Note: There is no additional filter. So all assets marked as archived will be deleted from the database.