This dialog supports you in migrating the HelpDesk database to a different database management system (DBMS). The database may be but does not have to be the same DBMS as before. The following databases are supported: MS SQL Server, MySQL, and Oracle.

The original HelpDesk databases will not be deleted. However the configuration of the HelpDesk server will be changed to point to the newly created database. You can then delete the old HelpDesk database if you want.

Note: BEFORE you migrate the database, make sure that you have a User Account on the target system which has the necessary permissions to create the new HelpDesk database!!

• Existing user
  Enter the account of an already existing database user which can login via SQL Server Authentication.
• Create new user
  Enter the account of a database user which has the permission to create a new database The new user will be used to log in to the DBMS. The HelpDesk migration assistant will give this new database user full access to the HelpDesk database.
• Windows Login
  If you choose Windows login, then the current login user of the Windows service 'i-net HelpDesk Server' will continue to be used. The fields for user name and password will therefore not be visible. Note that the HelpDesk server normally runs with the local system account. A migration of the HelpDesk database on the same machine would work with this account.
  If you however want to migrate the database to a different System, then the login with the local system account will fail in the network. In this case, make sure your service first is running under a Windows domain account or use the login database account with SQL Server authentication.