In order to use the mail interface, the i-net HelpDesk server requires access to an SMTP server. the configuration is import for:

• emails are automatically sent on important occasions (e.g. to the resource when a new ticket is created or to the end user/customer when the ticket is closed).
• a supporter can manually send an email response to the end user/customer from within the ticket.

Note: If no SMTP server is configured, then the "Reply" button in ticket editing will remain grayed out.

The address will be used by the i-net HelpDesk server as the sender if the system cannot find any other e-mail address as the sender - e.g. in the addresses of the mailboxes that have been entered. If no e-mail address has been entered either in the mailboxes or here, no auto-mails will be sent, for example.

The Settings section of the outgoing mail server configuration displays an additional selection at the top once an OAuth Connection was added. It allows to select the configured OAuth Connection provider to be used instead of custom settings.

Below the selection is a button to authenticate an account against the selected OAuth Connection. This authentication is required in order to have the i-net HelpDesk server use the connection for outgoing emails.