The Guest Account is a special user that does not have to authenticate to use the i-net HelpDesk server. When activated, the URL prefix /public can be used to access i-net HelpDesk as a guest. The guest users permissions can be managed in the Users and Groups Manager module.

The URL prefix has to be given with every initial request in the following form:

### https://<server>:<port>/public/<module>
# instead of
### https://<server>:<port>/<module>

Note: If the server is available via a proxy the /public prefix comes after the proxy context, eg: https://<server>:<port>/<context>/public/<module>