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ODBC
Open Database Connectivity (ODBC) is a universal interface for data access developed by Microsoft. With ODBC, special ODBC drivers are offered for the individual applications.
System data source
Add a new system DSN on the computer running the HelpDesk server ('Windows Control Panel > Administrative Tools > ODBC Data Sources'). Define the appropriate ODBC driver, usually Microsoft Excel or Access driver.
Put the name you chose when defining the system DSN in the "System data source" field.