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Task Planner Placeholders
The placeholders documented here are provided by the i-net HelpDesk server in the Task Planner application of, e.g. triggers. They can be used for jobs and actions, e.g. for setting ticket fields or sending emails.
| Placeholder | Name |
|---|---|
{action.emailsender} |
The address of the sender of an "email received" ticket step |
{action.id} |
The action ID of the ticket action that was performed, if there was one |
{action.name} |
The name of the ticket action that was performed, if there was one |
{action.stepdescription} |
Description in the ticket step of the ticket action that was performed, if there was one |
{action.steptext.html} |
The main text of the ticket action step - formatted as HTML |
{action.steptext} |
The main text of the ticket action step - formatted as plain text |
{action.user} |
User who performed the ticket action, if there was one |
{action.when.timestamp} |
The Unix epoch timestamp of the ticket action that was performed, if there was one, e.g. 1677590147221 |
{action.when} |
The readable time of the ticket action that was performed, if there was one, e.g. "Feb 28, 2023, 2:15 PM" |
{creator.custom1} |
Custom Field 1 of Ticket Creator |
{creator.custom2} |
Custom Field 2 of Ticket Creator |
{creator.custom3} |
Custom Field 3 of Ticket Creator |
{creator.custom4} |
Custom Field 4 of Ticket Creator |
{creator.custom5} |
Custom Field 5 of Ticket Creator |
{creator.custom6} |
Custom Field 6 of Ticket Creator |
{creator.email} |
Email of Ticket Creator |
{creator.link} |
A link to the profile of the Ticket Creator, e.g. https://yourserver/usersandgroups/user/4c3f15ux1kbz5nra98v4w137m |
{creator.name} |
Name of Ticket Creator |
{dispatcher.custom1} |
Custom Field 1 of Ticket Dispatcher |
{dispatcher.custom2} |
Custom Field 2 of Ticket Dispatcher |
{dispatcher.custom3} |
Custom Field 3 of Ticket Dispatcher |
{dispatcher.custom4} |
Custom Field 4 of Ticket Dispatcher |
{dispatcher.custom5} |
Custom Field 5 of Ticket Dispatcher |
{dispatcher.custom6} |
Custom Field 6 of Ticket Dispatcher |
{dispatcher.email} |
Email of Ticket Dispatcher |
{dispatcher.link} |
A link to the profile of the Ticket Dispatcher, e.g. https://yourserver/usersandgroups/user/4c3f15ux1kbz5nra98v4w137m |
{dispatcher.name} |
Name of Ticket Dispatcher |
{lasteditor.custom1} |
Custom Field 1 of the Ticket's Last Editor |
{lasteditor.custom2} |
Custom Field 2 of the Ticket's Last Editor |
{lasteditor.custom3} |
Custom Field 3 of the Ticket's Last Editor |
{lasteditor.custom4} |
Custom Field 4 of the Ticket's Last Editor |
{lasteditor.custom5} |
Custom Field 5 of the Ticket's Last Editor |
{lasteditor.custom6} |
Custom Field 6 of the Ticket's Last Editor |
{lasteditor.email} |
Email of the Ticket's Last Editor |
{lasteditor.link} |
A link to the profile of the the Ticket's Last Editor, e.g. https://yourserver/usersandgroups/user/4c3f15ux1kbz5nra98v4w137m |
{lasteditor.name} |
Name of the Ticket's Last Editor |
{owner.custom1} |
Custom Field 1 of Ticket Owner |
{owner.custom2} |
Custom Field 2 of Ticket Owner |
{owner.custom3} |
Custom Field 3 of Ticket Owner |
{owner.custom4} |
Custom Field 4 of Ticket Owner |
{owner.custom5} |
Custom Field 5 of Ticket Owner |
{owner.custom6} |
Custom Field 6 of Ticket Owner |
{owner.email} |
Email of Ticket Owner |
{owner.link} |
A link to the profile of the Ticket Owner, e.g. https://yourserver/usersandgroups/user/4c3f15ux1kbz5nra98v4w137m |
{owner.name} |
Name of Ticket Owner |
{Ticket ID} |
Ticket ID number, e.g. 251 |
{ticket.attachments} |
Number of attachments the ticket has |
{ticket.category.displayname} |
The name of the category the ticket is in |
{ticket.classification.displayname} |
The name of the classification the ticket is in |
{ticket.custom1} |
The value of the custom 1 ticket field |
{ticket.custom2} |
The value of the custom 2 ticket field |
{ticket.custom3} |
The value of the custom 3 ticket field |
{ticket.custom4} |
The value of the custom 4 ticket field |
{ticket.custom5} |
The value of the custom 5 ticket field |
{ticket.custom6} |
The value of the custom 6 ticket field |
{ticket.custom7} |
The value of the custom 7 ticket field |
{ticket.deadline} |
The ticket deadline |
{ticket.escalation} |
The ticket's escalation date |
{ticket.identifier} |
The value of the 'identifier' ticket field |
{ticket.inquirydate} |
The readable moment the ticket was first created by an inquiry |
{ticket.inquirytext.html} |
The ticket's inquiry text if available - formatted as HTML |
{ticket.inquirytext} |
The ticket's inquiry text if available - formatted as plain text |
{ticket.itil.displayname} |
The name of the ITIL category the ticket is in |
{ticket.itillinkcount} |
The number of ITIL links the ticket has |
{ticket.lastchanged} |
The readable moment the ticket was last modified by a user |
{ticket.lastchangedby.displayname} |
The display name of the user who caused the last change to the ticket |
{ticket.lasteditor.displayname} |
The display name of the user who last modified the ticket |
{ticket.link} |
A link to the given ticket, e.g. https://yourserver/ticketlist/ticket/251 |
{ticket.owner.displayname} |
The display name of the ticket owner |
{ticket.priority.displayname} |
The name of the priority the ticket is in |
{ticket.process.activity} |
The name of the activity in the process the ticket is in |
{ticket.resource.displayname} |
The name of the resource the ticket is in |
{ticket.status.displayname} |
The name of the status the ticket is in |
{ticket.subject} |
The subject of the ticket |
{ticket.sumtime} |
The total amount of effort the ticket has required, if effort times have been collected |
{ticket.targettime} |
The target time of the ticket |
{ticket.terminvereinbarungdate} |
The ticket's appointment date |
{ticket.ticketid-reference} |
The full ticket ID reference as it would be included in an automail email subject |
{ticket.ticketid} |
Ticket ID number, e.g. 251 (same as {Ticket ID}) |
{ticket.ticketidlong} |
Full Ticket ID without subject prefix or suffix, e.g. 251LGN |
{ticket.ticketowner.location.info} |
The location info of the ticket owner |
{ticket.ticketprocess} |
The name of the process the ticket is in |
{ticket.wiedervorlagedate} |
The ticket's resubmission date |
Note: For all fields, they only provide a value if this is also set. Otherwise, the value of the field remains empty and the placeholder is only removed |
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