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Classification

The Classification of tickets serves to group them into classes of problems and thus to structure them better.

As an example, an action "Inform customer" could be created. If this ticket action is executed, the task planner automatically sets the classification "Customer info" on this ticket. Now tickets with this classification can be broken down in the Overview of views of the ticket list.

Any number of classifications can be created, which are then offered as a list in ticket editing. A classification consists of the name and an optional icon / pictogram. For documenting the classification, a description can be stored, which is also optional.

Pictogram / Icon

Custom image files can be created and uploaded for the pictogram representation. In order to be able to upload the picture in different resolutions there is an area for processing them. There five pictures with a resolution of 16x16, 24x24, 32x32, 48x48 and 64x64 pixels each can be set.

The interface will indicate if the resolution of the set images is too low.

Note: The file formats png, jpg, gif and bmp are supported. It is recommended to use images in png format.

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Help - Classification