The Classification of tickets serves to group them into classes of problems and thus to structure them better.

As an example, an action "Inform customer" could be created. If this ticket action is executed, the task planner automatically sets the classification "Customer info" on this ticket. Now tickets with this classification can be broken down in the Overview of views of the ticket list.

Any number of classifications can be created, which are then offered as a list in ticket editing. A classification consists of the name and an optional icon / pictogram. For documenting the classification, a description can be stored, which is also optional.