The Ticket Memo is an optional extension for the tickets. It allows to store additional information about the ticket. This information is available to all supporters and can thus be used to leave comments for them.

The ticket is locked while editing the memo field. An editing step will be added to the ticket, so that other users can see, that a change was made. That also means, that the Last Modified timestamp as well as the Changed By fields of the ticket will be updated accordingly.