The dialog of Layout Settings for tickets is divided into two areas: the preview and the settings. The preview itself can also interact with the settings and clicking on a field in the preview jumps to the specific setting.

There are three predefined layout templates: the Full View, the Extended layout and the Tabs layout:

• Extended: The list of extensions is displayed to the right of the conversation using a layout with tabs.

• Full View: The list of extensions is shown to the right of the conversation. The extensions are listed one below the other and can be opened and closed.

• Tabs: The conversation and the individual extensions are given their own tab. Only one extension or the conversation can be viewed at a time.

The ticket header can be changed in two ways:

  * Field for the icon of the heading: A ticket field that provides an icon for the ticket header can be selected

  * Field for the text of the heading: A ticket field that provides a text for the ticket header can be selected

This list contains useful extensions to display or edit further details about a ticket. These are, for example, the ticket details, attachments and the timeline. Every user can compile this list and adapt it to the way they work in this application.

Extensions can be added or removed and their order can be defined freely. Depending on the layout, the extensions are displayed differently (see above).

Note: With the Options menu above the ticket conversation, the extensions can be shown/hidden.

The following extensions are available:

• Ticket details
• Ticket owner
• Ticket owner history
• Attachments
• Links
• Timeline
• Ticket Memo
• Knowledgebase
• CoWork
• Inventory