View Settings
The settings of the Views are made in a dialog. This largely mirrors the actual Views in the sidebar of the ticket application. In the main dialog, the user gets an overview of the existing views and their configured visibility for the user. There are several groups of views with specific tasks available:
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Views: this is the global list of views. It contains views predefined by i-net HelpDesk, as well as views that have been shared by users with the permission Define Templates.
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My Views: Here are all the views that a user has defined himself.
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Other views: The i-net HelpDesk server automatically provides views for some ticket fields. These include: resources, priorities, ITIL and user groups.
In general, only a user's own views can be edited. All other views - and also their groups - can be hidden. Users with the permission Define Templates can share their own views and continue to edit or delete them afterwards.
Editing a view is started via the options menu on the individual view lines. It is done in a sub-dialog, just like creating a new view.
Note: Shared views without their own grouping always appear under the group Views. To stop sharing, click Cancel Sharing.
Note: Views for which a grouping is entered in the ticket filter settings, the view becomes a new group, parallel to Views and My Views.
Sorting
Users can sort the list of views according to their requirements. This applies to both the specific views and the groups. Sorting is done either by clicking on the arrow icons or using drag & drop at the beginning of each line.
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